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We will not be responsible for any loss or damage (including, without limitation) any colour loss, shrinkage or other damage, resulting from the following:

-failure to notify us of any special requirements or instructions for cleaning the Item;

-the fact that the Item has unclear ticket, no label indicating cleaning instructions;

-any existing damage to the Item at the time of collection;

-any extraneous objects left in or on the Item, including but not limited to: coins, buttons, jewellery, cufflinks, collar stiffeners, pens or tie clips and extraneous packaging provided with the Item, including but not limited to: clothes hangers, suit bags or personal laundry bags.


We do not exclude or limit in any way Our liability for:

-breach of the terms implied by the Supply of Goods and Services Act 1982 (title and quiet possession);

-defective products under the Consumer Protection Act 1987.

We will not be liable for any consequential loss.

We will not be liable for any damage to buttons, zips, and other similar parts (fastenings/belts/embellishments/etc or loss of the items if not mentioned on your ticket or unclearly ticketed items by you.).


7. Quality Guarantee

Each and every item is checked before it is delivered to you. If for any reason you are not happy, please contact us the same day of delivery and we guarantee to re-clean items free of charge. Any complaints under this clause 7 made outside of the day of delivery will be considered on a case by case basis at our discretion.

8. Re-Cleaning

The original dry cleaning ticket must still be attached to the items being returned for re-cleaning and only applies to individual items cleaned by IMAGE Dry Cleaners.

If we cannot remove a stain you will be informed according to the ticket which is attached to the item or order.In this instance, we are not able to offer a complimentary re-clean.

 La Lavanderia Ltd.


9. Conformity

We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.

Upon delivery, the Goods will:

-be of satisfactory quality;

-be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, -you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and

-conform to their description.

It is not a failure to conform if the failure has its origin in your materials.

We will supply the Service with reasonable skill and care.

In relation to the Service, anything we say or write to you, or anything someone else says or writes to you on our behalf, about us or about the Service, is a term of the Contract (which we must comply with) if you take it into account when deciding to enter this Contract, or when making any decision about the Service after entering into this Contract. Anything you take into account is subject to anything that qualified it and was said or written to you by us or on behalf of us on the same occasion, and any change to it that has been expressly agreed between us (before entering this Contract or later).


10. Duration, Termination & Suspension

The Contract continues to remain in place until terminated.

Either you or we may terminate the Contract or suspend the Service at any time by a written notice of termination or suspension to the other if that other:

-commits a serious breach, or series of breaches resulting in a serious breach, of the Contract and the breach either cannot be fixed or is not fixed within 30 days of the written notice; or

-is subject to any step towards its bankruptcy or liquidation.

On termination of the Contract for any reason, any of our respective remaining rights and liabilities will not be affected.


11. Circumstances Beyond the Control of Either Party

In the event of any failure by a party because of something beyond its reasonable control:

-The party will advise the other party as soon as reasonably practicable; and

-The party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid.


12. Governing Law, Jurisdiction & Complaints

The Contract (including any non-contractual matters) is governed by the law of England and Wales.

Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs, Shops should contact us to find a solution. We will aim to respond with an appropriate solution within 5 days.


Model Cancellation Form

La Lavanderia Ltd
616 Seven Sisters Road
South Tottenham
N15 6HT

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*] [for the supply of the following service [*], Ordered on [*]/received on [*]______________________(date received)

Name of the consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper)


Terms & Conditions - please read

As we can accept your Dry Cleaning items and make a legally enforceable agreement to provide Dry Cleaning (on behalf of you) without further reference to you, you must read these terms and conditions to make sure that you understand the terms. La Lavanderia Ltd reserves the right to change the Terms from time to time. We will notify you of any changes which may affect you by mail.


1. Application

These Terms and Conditions will apply to the purchase of the services by you (the Customer or you). We are La Lavanderia Ltd (T/A IMAGE Dry Cleaners) a company registered in England and Wales under number 10875024 whose registered office is at 616 Seven Sisters Road London N15 6HT (the Supplier or us or we).

These are the terms on which we shall Provide Service to you. By sending items to us, you agree to be bound by these Terms and Conditions. The Terms restrict our liability to you in certain circumstances.


2. Your Responsibilities

Unless you accept these Terms  by ticking the acceptance box when you set up your account, you will not be able to place an order. You must co-operate with us in all matters relating to the Service, provide us with all information required to perform the Service. (Tickets, Clearly ticketed items, etc., Also refer to clause 4)

Failure to comply with the above is your default which entitles us to suspend performance of the Service until you remedy it or if you fail to remedy it following our request, we can terminate the Contract with immediate effect on written notice to you.


3. Collection & Delivery

We will endeavour to collect dry cleaning items from you and deliver cleaned items to you at the times specified. However, we do not guarantee to do so. Any delay in our performance of collection and delivery will be communicated to you as quickly as possible by phone.

We will endeavour to agree a mutually agreeable re-collection and/or re-delivery time with you.

In cases where delivery is urgent, it is your  responsibility to arrange collection from us with a courier at our facility and at your own expense with prior arrangement being made.


We (IMAGE Dry Cleaners) only offer a 48-hour service (not counting Sundays, Bank Holiday’s and shop holiday’s) may be affected by lack of items received and/or mechanical issues.

You may give us permission, in writing, to leave an item in a specified secure location without providing us with a signature of acknowledgement. If you do so, it is at our discretion and entirely at your own risk and we will not be liable to you under any circumstances for damage, theft or loss or items delivered under this clause.


4. Standard of Service

All our work is conducted in line with good industry standards, reasonable skill and care. We will not be held liable for any delay or non-performance of service where it is shown you have failed to provide us with accurate information at the time of items received.

We will contact you in the event the item sent to us is of a higher risk of damage including but not limited to:

-Items requiring special treatments or instructions for cleaning

-Items where there are no cleaning guidelines present

-Items which are damaged or stained

-Items containing extraneous or hazardous materials, including pins, jewellery, coins, pens, etc.

We provide the service to you at our discretion and we may, without your consent, provide the services regardless of the risk of damage unless otherwise instructed by you.


5. Fees & Payment

The fees (Fees) for the Services, the price of any Goods (if not included in the Fees) and any additional delivery or other charges is that set out on our websit at the date we accept the Items from you or such other price as we may agree in writing. Prices for Services may be calculated on a fixed price or on a standard daily rate basis.

Fees and charges exclude VAT at this time. However, if the rate of VAT is charged between the date we accept your Items and the date of payment, We will have to adjust the invoice to show VAT that you pay.

You must and agree to pay on or by the date shown on your invoice issued to you by us, by submitting cleared funds to avoid any delay to your orders.  

The price of the Services will be set out in Our price list as set out on our websitr and will be the price in force at the time we receive your Items. Our prices may change at any time, but price changes will not affect Items that We have accepted or received prior to any increase.


6. Our Liability to You

In the unlikely event of loss or damage to an item La Lavanderia Ltd will pay compensation With a Maximum compensation value of 3 x of the our cost charged by US to YOU for the item cleaned irrespectively of the value of the said item.

In line with the Fair Compensation Guidelines as provided by the Textile Services Association.

This indicates that fair and reasonable compensation be paid on the basis of allowing for wear and tear and the age of the item. We reserve the right to ask for receipts, bank or credit card statements confirming the compensation amount offered.

Subject to the following, we will be compensating for loss or damage which is due to Our Negligence.

We will not be responsible for any single item valued at more than £500 unless we have received (and acknowledged) notification from you.

We will not be responsible to you for any loss or damage that is foreseeable. Loss or damage is foreseeable if it is an obvious consequence of Our breach or if it was contemplated by you and US at the time as we entered into a contract for the Services.

Dry Cleaners Est. 2000

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